"Huynh called Sakhone Lasaphangthong, a community ambassador at the time with the nonprofit Family Bridges, who spoke to the man and helped de-escalate the situation. While Lasaphangthong arrived at Tay Ho “a few minutes” after her call, Huynh said it took OPD more than four hours to respond, even though OPD’s headquarters are roughly three blocks away from her restaurant."